A one-time upholsterer, then retailer and mattress manufacturer - in addition to a full-time guitar
player - Rex Fox, founder and owner of Fox Mattress Makers, has applied a
good deal of commitment and talent over the past 30 years to his factory-direct bedding
business. As a result, what began as a one-person upholstery shop has grown into a
successful bedding business in Daytona Beach, Fla.
Fox began learning the
upholstering trade when he was growing up in North Carolina. Leaving high school after the
ninth grade, Fox spent several years working with skilled upholsterers in North Carolina
furniture factories. He started at the bottom - literally and figuratively - putting
springs in chairs.
"I didn't make but $3
or $4 a day, which was discouraging, but as I learned, I made a little more," Fox
recalled.
What Fox really wanted,
however, was to be an upholsterer. After quitting time, when the others in the factory
would leave, he would stay behind, going around finishing sofas and chairs that were left
incomplete at the upholsterers stations. "I could pretty well look around at 50 or 60
pieces on workhorses and find examples of what I didn't know and get 'em finished. No one
knew I was doing this for quite awhile," Fox has admitted.
Finally after about six
months, the others in the factory discovered who had been doing the mystery work. When
they learned he was interested in becoming an upholsterer, they started giving him useful
tips and trade secrets, which Fox said helped a great deal.
During his teens, Fox
worked hard learning the skills needed for refurbishing furniture. Little did he know how
useful they would be when he relocated to Florida when he was in his twenties to help his
mother who was moving there to manage a motel in Ormond Beach.
At first, Fox worked as a
maintenance man in his mother's motel and also found a part-time job at a local upholstery
shop. By the late 1960s, he had saved enough money to open his own upholstery shop on
Granada Boulevard.
Fox admitted that running
his own shop taught him a lot about operating a business. He said he quickly learned how
to sell and compete with other experienced business owners. The greatest challenge was to
quickly refurbish a large number of furniture pieces for clients, while maintaining
high-quality and artisan workmanship in every job order he had.
To make
extra money, Fox often bought secondhand furniture to restore and resell. He especially
liked to take an old, ragged chair and reupholster it with fine fabric to make it look
better than new.
Four years later,
with his first venture showing healthy growth, Fox decided to branch out slightly and
become a furniture and mattress retail company. To find the appropriate location for his
business he took
advantage of a bankruptcy sale of a small block building on Nova Road in Daytona Beach.
Initially, Fox realized he didn't have the means to buy the property, but he did sign a
lease with an option to buy from the businessman who bought out the bankrupt business.
The property included seven
small detached rental units. While the retail space was tiny, and half of the furniture
had to be displayed outdoors in the open air, the rental units provided Fox with extra
income each month. Fox leased the entire property for $300 a month, while from the seven
rentals on the property he received $900 a month. In two years, Fox said he had enough
money to buy the place.
Fox started off in the
bedding business by selling mattresses manufactured by other companies. Eventually,
however, he decided to apply his experience as an upholsterer to the art of making his own
quality bedding. Those skills he had acquired from the manual furniture upholsterers in
North Carolina years earlier would serve him well now in making mattresses. In 1982, Fox
started to make his own mattresses, spending a year in the factory to make sure the job
was done properly. The effort, Fox admits today, paid off. He explained he produces a
quality product for a reasonable price which his customers truly appreciate.
In fact, his business grew
enough that Fox decided to expand his showroom warehouse and
purchase
a building on LPGA Boulevard to use as a factory. Mattress making became central to the
company in the late 1980s and Fox stopped selling furniture altogether at that point.
Today, the company produces
about 35 mattresses a day from its 18,000 squarefoot factory. The factory and showroom
have expanded three times since Fox launched the business, and plans for a fourth
expansion are in the works. Fox is proud to say that his business has sold more than
130,000 pieces of bedding since its inception in 1968.
A factory-direct operation
has always appealed to Fox because of the control it provides the company. "We build
one of the best beds out there," said Rick Carter, Fox's plant manager. The company
has capitalized on that fact with the public. In addition to running the factory, Carter,
who has been with the business for nearly 20 years, also pitches in with sales.
Fox always has made a
practice of plowing profits back into the business to keep the company growing and to
minimize the debt load. However, he has followed some non-traditional approaches when it
comes to selling mattresses. Fox sells bedding without a large number of sales people.
Store manager Wayne Murray,
who also has been with Fox for nearly 20 years, takes the time to stress the quality of
the product with customers. "We give our customers an education so they can see what
they're spending their money for," Fox has noted.
Fox himself comes up with
his own advertising concepts, which have proven to be very successful over the years. He
is recognized in the Daytona Beach area for a series of television commercials in which he
is featured. During the commercials Fox tells potential customers, "I have a bed for
you!" It took about six months for the commercials to catch on with the public. Once
they did, however viewers began recognizing Fox on the street and coming into the store to
buy.
To celebrate the company's
30th anniversary, Fox is manufacturing and selling a special edition
30th Anniversary "Fox 0-Pedic" model. Carter said sales
of the special edition are going "great guns." The company also is planning to
launch special factory tours for the public.
As mentioned above,
throughout his life Fox has played the guitar. Even today, one of his favorite pastimes is
getting his band together and playing for charity events.
While back problems make it
difficult for Fox to do the kind of heavy work he used to do, he continues to be very much
a hands-on owner.
Looking to the future,
Carter observed that the company may grow a bit more by opening up a satellite store. But
for the time being, Fox is very content with what 30 years of hard work has produced.
